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Our Services
As modern communication technology continues to evolve there is one thing that will never change; people will always need to communicate with other people. Having said that, more and more people are realising that paying other people to communicate with people on their behalf is often easier and cheaper than having to communicate with people themselves, as well as offering greater flexibility and bigger profits. It's no wonder then that we're so busy being Britain's busiest business-to-business business
Once you realise what we offer, you'll wonder whether we really mean business.
WHAT WE DO:
OUR INBOUND AND OUTBOUND CONTACT & SUPPLY CHAIN MANAGEMENT SERVICES INCLUDE:
Telephones
Our windows-based call management system offers full predictive, progressive and power dialling, customer scripting, voice recognition and call monitoring. There are also many other features in the instruction book. We can never remember them all.
Fax machines
Our fax machines offer guaranteed offcentre alignment, infinity dialing, incomprehensible menu options and operate an ink minimisation and jam maximisation system to ensure that we never need to use them.
The popular windows-based email programme we use offers a calendar, task manager, contact manager, notes and custom views as well as email. It also offers a search facility, preview panes, out-of-office autoreply, junk mail filters, folders, flagged messages, shared mailboxes and calendars. Most importantly, it gives us the capability to send messages to many recipients simultaneously.
Word Processing
Our word processing systems allow us to generate emails for our clients and customers almost at will, 24 hours a day, 7 days a week.
Envelopes
Our paper-based post management system allows us to send physical items to multiple recipients, enclosed in a protective sheath of folded adhesive paper.
Recorded messages
Our speciality. Whether delivering our incoming or outgoing call management services (see "telephones" above), our business relies heavily on the use of recorded messages. We will be happy to supply recorded messages to you or your customers.
BAUM TECHNOLOGIES FACTS:
Baum are the first company in the world to operate 24 hour contact centre solution centres;
We offer more space per square foot than any other business in the UK;
Our 24-hour contact centre solution centre is open round the clock (from 2010);
Our staff have an average height of 5'11" - over an inch above the national average;
Baum Technology owns the 5th largest laminator in Europe;
Baum is proud to have the highest lamp-to-desk ratio of any business in Shropshire;
Baum Technology is always keen to hear your feedback. Please email any suggestions or complaints to blackhole@baumtech.co.uk